Get in touch

Questions, feedback, or a feature you wish existed? We would love to hear from you.

Reach us

Email

General questions: [email protected]

Privacy questions: [email protected]

Response time

We usually reply within a day or two on business days.

Feedback

Your feedback shapes what we build next. Share your thoughts, ideas, or anything that felt off.

Common questions

How do I delete my account?

You can delete your account from the app settings. All your data is permanently removed within 30 days.

Is my data secure?

Yes. We use industry-standard encryption and secure Azure servers. Our privacy policy has the details.

Can I export my hair care data?

Yes. Email [email protected] from the address on your account and we will send your wash day history and product list your way.

How does product identification work?

When you snap a photo or scan a barcode, we look the product up across several product databases and read the ingredient label so you do not have to.

Need more help?

If something in the app is not working, include the following in your email so we can get you sorted faster:

  • Your device type (iPhone model, iOS version)
  • App version (found in Settings)
  • What happened, in your own words
  • Steps to make it happen again
  • Screenshots if you have them